Errors in Error Messages!

Img credits : https://www.searchenginejournal.com/
The logo

Background

One of many reviews with upvotes | Img credits : https://play.google.com/

Why redesign?

  • Lack of User Research
  • Complicated & confusing UX Writing
Img credits : https://in.pinterest.com/

Starting afresh

initial research outcomes

What were the UX Writing problems?

  • The errors mentioned were too blunt & direct. Right in the user’s face.
  • The solution to the error was not clear.
  • The sentences were problem oriented and not solution oriented.
  • The users were blamed quite a lot.
  • The tone of the messages was non-conversational.
  • The messages were not meaningful and lacked context.
  • Technical terms being used.
  • Ambiguous formation of the sentences.
  • Use of negative words in the sentences.
Problem screens 1
Problem screens 2

Strategy

  • What (What is the problem)
  • Why (Why did it occur)
  • How (How to solve it)

Approaching the solution

Server Issue
Unsupported file format
Unserviceable location
Action not allowed
File not found
Incorrect input

User testing

Conclusion

--

--

--

UX Writer | Researcher | Psychologist

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

UX Case:“Lucy Design”Competitors analysis

RIVIERE @River Valley (Former Zouk)

RIVIERE @River Valley (Former Zouk)

Industrial Sustainability Analysis: PVC Pipe

Traits of Awesome Mobile Apps For Architects

UI Design In Different Countries

Designer Interview: An Exclusive with the One and Only Barbara Barry

The Wireframing challenge

October is the eighth month

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Pujashree Nayak

Pujashree Nayak

UX Writer | Researcher | Psychologist

More from Medium

Week 2 — E-Commerce

The Usability of the Animated FAB PART 1/2

UX Writing Case Study: Improving User Review in Shopee App

Yogya App: Case Study on migrating workers